Overview
At ST. NEOTZ, we are committed to delivering your order quickly and reliably. This Shipping Policy outlines our shipping process, timelines, and important details.
Shipping Coverage
We currently ship within the United States only.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
– Orders placed on weekends or holidays will be processed on the next business day
– During high-demand periods, processing times may be slightly extended
Shipping Time
Estimated delivery time:
Standard Shipping: 3–7 business days
Delivery times may vary depending on customer location, product availability, and carrier delays.
Shipping Cost
Free Shipping on All Orders
– No minimum purchase required
– No hidden fees
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order through your account.
Multiple Shipments
Your order may arrive in multiple packages due to items shipping from different warehouses.
Shipping Delays
Delays may occur due to weather, carrier issues, or high order volumes.
Incorrect Shipping Information
Please ensure your shipping address is correct. We are not responsible for incorrect addresses provided.
Lost or Stolen Packages
If your package is marked delivered but not received, check with neighbors or carrier. Contact us for assistance.
Contact Us
Email: support@stneotz.com