Overview
At ST. NEOTZ, we want you to be satisfied with your purchase. If you’re not completely happy, we offer a straightforward return process within the guidelines below.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
– Item must be unused, unworn, and in original condition
– All original tags and packaging must be intact
Non-Returnable Items
– Worn or used items
– Washed garments
– Final sale items
– Gift cards
Return Shipping
– Customers are responsible for return shipping costs
– Return shipping fees will be deducted from your refund if a prepaid label is provided
– Original shipping costs are non-refundable
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
– Contact us within 7 days of delivery
– Provide photos of the issue
We will:
– Replace the item at no cost, or
– Issue a full refund if replacement is not available
Refunds
Once your return is received and inspected:
– Approved refunds will be issued to your original payment method
– Processing time: 5–10 business days
Exchanges
We do not offer direct exchanges.
If you need a different size or color:
– Please return the original item
– Place a new order
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this window, orders may already be in processing and cannot be cancelled.
How to Start a Return
To initiate a return, contact us at:
Email: support@stneotz.com
Include:
– Order number
– Reason for return
We will provide instructions for completing your return
Important Notes
– Items returned without prior authorization may not be accepted
– We reserve the right to refuse returns that do not meet our policy conditions
Contact Us
If you have any questions, contact us at: