Welcome to the ST. NEOTZ Help Center. We’re committed to delivering a seamless, premium shopping experience from order placement to delivery.
Getting Started
How do I place an order?
Browse products, add to cart, proceed to checkout, enter shipping and payment details, and confirm your order.
Do I need an account?
No, but creating an account allows order tracking and faster checkout.
Order
How can I track my order?
Tracking details are emailed once your order ships and are available in My Account.
Can I change or cancel my order?
Please contact us immediately. Once shipped, changes are not possible.
SHIPPING (U.S. ONLY)
We ship within the United States only.
Standard Shipping: 3–7 business days.
Processing time: 1–2 business days.
Returns & Refunds
Returns accepted within 30 days if unused and in original packaging.
Refunds processed within 5–10 business days after inspection.
Payments & Security
We accept major credit and debit cards.
All payments are encrypted and secure.
Do you ship outside the U.S.? No.
How long does shipping take? 3–7 business days.
Can I return items? Yes, within 30 days.
Is payment secure? Yes.
Contact
Email: support@stneotz.com
Support Hours: Mon–Fri, 9am–5pm CST.